Report boundary and content

This Report covers the Bank’s performance with regard to priority aspects identified by the Bank’s Corporate Social Responsibility Policy:

  • Contributing to economic development
  • Supporting local communities
  • Offering socially oriented products and services
  • Responsible business conduct
  • Minimising adverse environmental impacts
  • Charity and sponsorship
  • Ensuring accessibility of financial services
  • Ensuring the quality of products and services
  • Improving financial literacy
  • Responsible finance
  • Investing in human capital.

The following processes were used to define Report content:

  • Interviews with Bank executives
  • An analysis of the content of non-financial reports released by comparable banks
  • An analysis of the Russian business media.

This report is intended to meet the information needs of the Bank’s stakeholders, which are defined by its Mission, the Sberbank Development Strategy and the Corporate Social Responsibility Policy. Those stakeholders include:

  • Corporate and retail customers
  • Employees
  • Society and local communities
  • Majority and minority shareholders and investors
  • The state represented by federal, regional and municipal authorities.

The information and data contained in this Report applies mainly to the Bank’s operations within the Russian Federation (the Central Head Office and all regional banks), since it is there that most of its customers and employees are located, and are based on 2011 IFRS Consolidated Financial Statements of OJSC Sberbank of Russia.


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