Reducing Paper Consumption

We recognise the importance of preserving forest resources and are working to reduce our paper consumption. Sberbank, like every major financial organisation, consumes large amounts of paper: one document can be circulated to dozens of employees, each of whom would receive a separate copy, and trigger several hundred different actions.

Electronic document management removes the need to make multiple copies of documents. It also helps optimise customer service processes and eliminate certain procedures

The Bank has been reducing its paper consumption by deploying electronic document management systems at the Central Head Office and regional banks. Over 9,000 employees have already been connected to the systems.

In 2011, the Bank embarked on a project to implement an integrated process management platform for the back office function, which included elements of electronic document management. As a pilot project, all customer service outlets in Moscow, or almost 10,000 employees, were connected to the system.

Electronic document management removes the need to make multiple copies of documents. It also helps optimise customer service processes and eliminate certain procedures. Significant savings are achieved in preparing documents that require multiple approvals and authorisations.

As part of its separated waste collection programmes, the Central Head Office and several regional banks send waste paper for recycling. At present, the Central Head Office alone sends up to 35 tonnes of waste paper for recycling each month.

Making Cities Greener

In 2011, Sberbank took a number of steps to make Russia’s cities greener. The Yugo- Zapadny, Srednerussky, Vostochno-Sibirsky and Dalnevostochny Banks all participated in programmes to plant hundreds of trees (maple, apple, birch, willow, fir, aspen and other types of tree), arranged mini-parks in public places and paved roads with stone blocks. Small monuments and plaques commemorating Sberbank’s 170th anniversary were installed in many parks. Local young people, NGOs and municipal officials joined Sberbank employees in their green efforts. Our initiative was greatly appreciated by local residents, many of whom are our customers, and the local authorities.

    History

My Annual Report

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