Employee Training

We recognise that continuously developing the skill sets of our employees is essential if the Bank is to retain its competitive edge and to ensure sustainable growth of our business. In 2011, the Bank spent RUB 771,846,500 on employee training, also making substantial investments in developing its own educational and research base and corporate training infrastructure.

In 2011, the Bank spent RUB 771,846,500 on employee training, also making substantial investments in developing its own educational and research base and corporate training infrastructure

It is important for us that every Sberbank employee receives some form of training each year. In 2011, over 260,000 employees received corporate training, the average training time per employee being 114 hours.

With the goal of supporting the modernisation and development of our corporate training system, the Bank decided to establish a Corporate University based on the principles and experience of the world’s leading business schools. In creating the Corporate University, the Bank employs the most advanced technologies and training standards. In February 2011, we launched the University’s training centre in Odintsovo and a regional centre in Novosibirsk in September. The latter delivers training courses to employees of five regional banks — the Sibirsky, Baikalsky, Dalnevostochny, Vostochno-Sibirsky and Severo- Vostochny Banks — and of Sberbank’s Kazakhstan subsidiary. The Bank plans to launch the University’s campus in the Moscow Region in 2012 and fully finish creating the Corporate University by 2014.

Sberbank is working intensely to develop distance learning infrastructure based on state-of-the-art technology; our video conferencing system covers the entire country and is an essential instrument in every major corporate training project. The Bank has in place welltested technologies to rapidly share knowledge across the entire branch network by means of video lectures, business games, master classes for trainers, e-learning courses and tests.

We pay special attention to developing and training our management. All senior and mid-level managers are evaluated against our corporate managerial skill set model, and the evaluation results are used as input in preparing personalised development plans.

Sberbank partners with the best personnel development and training companies and organisations, including leading Russian universities and foreign business schools.

Our employees, customers and partners, as well as students and teachers from Moscow’s leading universities, are offered unique opportunities to attend lectures by international economic, management and leadership gurus invited by Sberbank and engage in discussions with them.

Lectures by international economic, management and leadership gurus organised by Sberbank in 2011

Speaker Lecture Number of participants
Ichak Adizes Leadership Development 550
Ichak Adizes Organisation Life Cycle. A Second Heyday 150
Ichak Adizes Successful Team Management in a Changing Environment 30
Stéphane Garelli World Competitiveness Prospects 1,190
Nouriel Roubini Global Finance. New Challenges 1,200
Ricardo Semler Democratic Workplace, or Holidays All Week Long 650

The Sberbank Corporate Library, a publishing project launched two years ago, now includes 18 international economic, management and leadership bestsellers, 11 of them published in 2011.

Publications in Sberbank Corporate Library in 2011

Author Title
Daniel Goleman Emotional Intelligence
B. Joseph Pine II and James H. Gilmore The Experience Economy
Michael L. George Lean Six Sigma for Service
Lise Bourbeau Love, love, love
Henry Mintzberg Mintzberg on Management: Inside Our Strange World of Organizations
George Kohlrieser Hostage at the Table
Y. Akin Ongor Keep Going When I’m Gone
Don Tapscott and Anthony D. Williams Wikinomics: How Mass Collaboration Changes Everything
Michael Armstrong and Angela Baron Managing Performance: Performance Management in Action
Lee G. Bolman and Terrence E. Deal Reframing Organizations: Artistry, Choice and Leadership
Eliyahu M. Goldratt and Jeff Cox The Goal: A Process of Ongoing Improvement

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