Service Accessibility for Customers with Disabilities

In 2011, we continued our initiatives to improve the accessibility of financial services to customers with disabilities. The new office formats include features ensuring better accessibility of services to customers with limited mobility and other disabilities. These features include, among others:

  • Office entrances equipped with ramps or wheelchair lifts;
  • Introducing service models that allow customers to sit during interactions;
  • Widespread use of cash machines that feature a lower customer console suitable for wheelchair users;
  • Installing cash machines equipped with headphones;
  • Toilets adapted for customers with disabilities (at relatively large outlets);
  • Steps marked with yellow stripes and yellow stickers placed on doors for the convenience of visually impaired visitors.
Number of customer service outlets
with accessibility features for customers
with disabilities
Number of customer service outlets
with accessibility features for customers
with disabilities, by division

    History

My Annual Report

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