Corporate banking services

Cash and settlement services

In 2011 Sberbank launched a Unified Banking Service Agreement, a new product that provides access to banking service packages (currently 10) without the need to execute additional agreements. The terms and conditions are available on Sberbank’s website (www.sbrf.ru, www.sberbank.ru hereinafter, the Bank’s website) and are applied uniformly by all branches.

Two new product offerings for holdings and companies with multiple branches are Single Account Balance and our Groupwide Overdraft Facility. One of the individual service proposals we offer is integration into the holding company’s accounting system through a common payment gateway to help the holding company centralise cash and settlement services for its subsidiaries and affiliates. We also launched Sberbank Corporation, a centralised IT platform designed to expand the Bank’s product offerings for holding companies.

Intensive efforts to unify service fees for corporate customers resulted in the creation of a unified list of fees for 90 services. The list is uniformly applied by all of the Bank’s branches in each constituent entity of Russia (though in some areas separate fees are established for large cities). This effort helped us considerably improve tariff performance across the Bank and had a positive impact on customer loyalty.

The rollout of Sberbank Business Online, a centralised remote service system, was continued in 2011, with over 260,000 customers using the system by the end of the year.

Bank of New York Mellon gave Sberbank a Quality Recognition Award for providing high quality payment processing services in US Dollars. Sberbank also received a 2010 STP Award from Commerzbank AG (Germany) in recognition of the excellent quality of payment orders routed through Sberbank’s euro correspondent account with Commerzbank AG in Frankfurt am Main.

The rollout of Sberbank Business Online, a centralised remote service system, was continued in 2011, with over 260,000 customers using the system by the end of the year

Two other awards, the 2010 USD STP Excellence Award and the 2010 EUR STP Excellence Award, were given to Sberbank by Deutsche Bank AG for excellence in straight through processing of payments in US Dollars and euros.

International economic activities and currency control

The total volume of transactions served by Sberbank in 2011 under contracts for the export and import of goods, performance of work, provision of services and transfer of intellectual property between residents and non-residents, and under commission agreements in foreign trade deals between residents, totalled USD 153.7 billion, up 9.2% on the previous year. The Bank opened deal passports for 99,000 foreign trade deals, which were added to its service portfolio.

Trade finance and documentary transactions

The volume of the Bank’s trade finance and documentary business in 2011 exceeded RUB 1 trillion, making us the undisputed leader in the Russian banking sector.

The volume of our documentary business, which covers import, export and domestic letters of credit, documentary collections, international guarantees and guarantees against counter guarantees, exceeded the equivalent of RUB 900 billion. The volume of domestic letters of credit was more than RUB 37.4 billion or 1.5 times the figure for 2010.

The volume of the Bank’s trade finance and documentary business in 2011 exceeded RUB 1 trillion

In 2011, the Bank executed over 950 trade finance transactions using various instruments for RUB 176 billion (or 1.5 times the figure for 2010), of which more than RUB 114 billion was raised through 46 transactions under bilateral agreements with foreign banks. The major lenders under trade finance transactions were Bank of America Merrill Lynch, Bank of New York Mellon, Citibank, Commerzbank, Mizuho Corporate Bank and the Royal Bank of Scotland. Sberbank developed the following types of trade finance transactions: post-import financing, ECA-backed financing, target financing, LOC transactions and issuing reimbursement undertakings and guarantees on the instruction of Russian and CIS banks, etc.

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